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In recent years they have started to offer an additional Concierge service at $14.99 per year.

To be fair, it is hard to see how magicJack even make any money with such a low cost service and it is no surprise that they cannot cover the costs of a full customer service team without passing some of the cost onto the customer. Subscribers had to rely on help documentation on their website. Historically they did not provide a customer service phone number for people having issues to call. What Are Some Common Complaints From Users of MagicJack?Д«y far the number one complaint is based around poor customer service. This is a more recent addition but is another important factor in magicJack's popularity as more and more people rely on their Smartphones for communications.

This App can be downloaded for free from the Google Play store or Apple iTunes store. Be aware though that these pre-paid minutes expire after 6 months.ДЄlso included is a basic service for their Smartphone calling App that they call magicApp. You have to be a subscriber to their service and you have to buy pre-paid credits in $10, $20, or $40 increments.

This makes it a very low cost service at between $2 per month (for the 5 year plan) to $3.25 per month (for the annual plan), plus taxes and fees.Д¬ontinuing with the low cost theme, they provide International calling at very competitive rates.

You can port your existing phone number but be aware there is a one time $19.95 fee for doing so.ДЄfter your first year of service is up you have some options to renew, an additional year for $39, an additional 3 years for $99, or for an additional 5 years for $120. Transfer of your existing phone number, where available, requires a one-time processing fee.The cost includes twelve (12) months of phone service (unlimited calling in the USA and Canada), free calling between other magicJack users anywhere in the world, plus caller ID, voicemail, call forwarding, and call waiting features. Subject to our applicable terms and conditions, laws and regulations, located here: *Pricing does not include shipping and handling, taxes or other applicable fees. If you purchased your magicJack at a retailer, we recommend that you adhere to the retailerвЂ™s return policy and return the device to the retailer with your original packaging and receipt. This magicJack 30-Day Money Back Guarantee is for magicJack Devices purchased directly from. Terms of the Money Back Guarantee are available at /faq/support/billing-payment/returns-exchanges-replacements/. If, for any reason, you wish to cancel service within 30 days of the date you order your Device, we will refund your money if the terms of our Money Back Guarantee are satisfied, including without limitation your completion of an RMA and payment of return shipping costs. The magicJack 30-Day Money Back Guarantee ensures your complete satisfaction. Subject to our applicable terms and conditions, laws and regulations, located here: Money Back Guarantee. Annual and monthly fees quoted do not include initial purchase of magicjack device or devices (which includes 1 year of service) or shipping, administration and regulatory fees and taxes as applicable.

Porting an existing phone number is subject to an additional fee, and may not be available for all numbers. Calling does not include calls to Alaska or the Yukon and Northwest Territories of Canada or calls to non-8YY calling card, platform, conference or chat lines, for which additional fees will apply. If we become aware of unreasonably excessive use of the Services, including but not limited to, usage that is extraordinarily greater than the average customer usage, or calling more than 50 different telephone numbers per day, or forwarding calls from your App for longer than a two week consecutive period, or systematic or intentional misuse, we reserve the right, in our sole discretion, to terminate your use of the App and Service immediately, and you will not be entitled to get a refund of Fees you may have paid to us. Calling to numbers within the United States and Canada, and texting and other services provided by magicJackВ®, are based on normal, non-excessive use. You are responsible for obtaining or accessing third party products and services required to use the Services (such as a compatible smart phone or tablet and high-speed internet access) and for paying any fees for such third-party products and services.Д¬alling and Texting Restrictions. THE APP DOES NOT PROVIDE ANY EMERGENCY CALLING OR TEXTING CAPABILITY.

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